Customer Support Information

Here at Personal Injury Claims UK, we take a serious approach to customer service.

We want to provide the very best service possible. That begins with the content you find on our website and continues right through the process of speaking with us and connecting you with a solicitor.

Company Information

Business Name: Personal Injury Claims UK (a brand of Velasco Limited)

Registered Office: Liverpool Innovation Park, Fairfield, Liverpool L7 9NJ

Registered Number: 10292336

Financial Conduct Authority (FCA) Registration Number: 839005

Contact Information

Below, you can find our contact information.

Customer Support Team

Our dedicated customer support team is here to assist you. If you have any questions, concerns, or require assistance, please don’t hesitate to reach out.

You can email us at

You can also write to us with your query via post to the following address:

Personal Injury Claims UK
Liverpool Innovation Park,
Liverpool L7 9NJ

Lastly, you can always contact us via telephone. Our lines are open 24 hours a day, 7 days per week. Our number is 020 8050 2736

Office Hours

Our customer support team is available during the following hours:

  • We’re open 24 hours a day, 7 days per week.

Complaints Handling

We take customer feedback seriously. If you have a complaint, please follow our complaints handling procedure outlined here. We aim to resolve all issues promptly and fairly.

Data Protection and Privacy

Your privacy is important to us. Learn more about how we handle your data and protect your privacy by reviewing our Privacy Policy here.

Regulatory Information

As a business registered with the Financial Conduct Authority (FCA), we adhere to their regulations and guidelines. For more information about our regulatory status, please visit the FCA’s website here and search for our registration number.

Contact Form

If you prefer, you can also use our online contact form here to submit your inquiry or concern. We aim to respond within one business day.

Social Media

Connect with us on social media for updates, promotions, and additional customer support.